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CognizantCognizant (CTS) is hiring for SalesForce.com Senior Consultant and Manager Consultant, Bangalore Location

Company Name: Cognizant (CTS)
Job Location: Bangalore
Work Location: Bangalore
Position:
Senior Consultant ( M level)
Manager Consulting (SM level)
Experience: 4 – 10 years

Cognizant is hiring for SalesForce.com Senior Consultant and Manager Consultant, Bangalore Location

Job Description:SFDC Consultant with expertise in the areas of Salesforce Automation, Customer relationship management and experience in consulting assignments or mainstream marketing activities across domains like Financial services, Life sciences, Healthcare, Retail and Technology. Experience in implementing Salesforce.com based solutions is mandatory.

Key Responsibilities:
* Conducting business diagnostics to help clients establish industry leading customer service/Sales automation solutions, technology, processes, procedures and training
* Creating a strategic framework for customers accompanied by recommendations for modifying and enhancing the existing CRM/SFA operations, procedures and systems
* Developing thoughtful and innovative strategies to improve customer (internal/external) experience, increase revenue generation, bring in efficiencies and reduce operational costs across customer segments through customer enablement and multi-channel integration
* Establishing and documenting functional, technical and contractual requirements
* Demonstrating an in-depth understanding of multiple domains
* Analyzing the business needs of the clients to help identify business problems and propose solutions.
* Gathering the Business requirements through interaction and research and defining the project scope. Be the liaison between the Business, technology and support teams.

Experience and Skill Expectations:
* Experience in consulting with fortune 500 companies / industry leaders across verticals
* MBA from Tier 1/2 B Schools is preferable
* Experience of implementation and management of business automation solutions within the space of CRM – SFA / Marketing / Service, PRM etc.
* Practical and hands-on experience in implementing, managing SalesForce.com solutions for SFA, Marketing, PRM and Service modules
* Knowledge of and extensive experience with Salesforce.com Sales cloud, Service Cloud, Collaboration, customer communities, portals, sites, mobility solutions etc. (Candidates with consultant certifications in Sales cloud and Service cloud are preferred)
* Strong understanding of enterprise integration – Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP.
* Detailed understanding of Sales & Marketing processes, Customer service processes and Business intelligence gathering
* Experience with requirements gathering, documentation (business requirement, functional specification, as-is process, to-be process, gap analysis, user / training documentation etc.), hands-on detailed systems, conducting and end user training
* Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business users
* Ability to effectively perform both in a team and as an individual contributor
* Flexibility to travel within and outside of India
* Established thought leadership through publishing white papers, point of views, speaker in forums, conceptualizing frameworks and business solutions

please send your updated profile to srilekha@techpointsolutions.com with the below details:

1. Current CTC:
2. Notice Period:

Salesforce.com Interview Questions and Answers Click Here
Salesforce.com Tutorials – Click Here

Other Cognizant (CTS) Jobs – https://www.cognizant.com/careers

Contact Person Details:
Monika Budhwani
80 40439025
Email – monika.budhwani@naukri.com

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