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Name : Accenture

Job Location : Hyderabad

Designation : Associate/Senior Associate

No Of Positions : Multiple

Qualification : Any Graduates

Experience : 1 – 5 Years

Salary : Best In industry

Job Description:

Good knowledge of hardware/software & PC support experience (mobile device, Android, e-commerce, consumer electronics, wireless networking, electronics repair, software/OS troubleshooting etc.)
Minimum 12-36 months of customer service experience in an international voice process is must
Should be flexible with rotational shifts, including night shifts and holidays
Excellent customer service skills, as previously demonstrated
Should have exposure to performance metrics as CSAT, AHT, FCR, NRR, DSAT & similiar parameters
Excellent verbal, Written, and interpersonal communication skills in English
Ability to troubleshoot and resolve technical problems individually or in a team environment
Ability to demonstrate customer empathy, excellent customer diplomacy skills, and problem ownership – go
above and beyond to provide magical support
Experience working in a B2C environment preferred
Any graduate/post-graduate are eligible to apply without any arrears/backlogs

Apply Mode : Walkin

Walkin Date : 1st to 6th May 2017

Walk-In Venue :

Accenture Solutions P Ltd,
Mantri Cosmos, ISB Road, 3
Financial District,
Hyderabad – 500032

Contact Person: Tejesh / Saikiran

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