Any Graduates Recruitments For Sutherland Global Services In Chennai Location
Job Location : Chennai
Designation : Associate/Senior Associate
No Of Positions : Multiple Jobs
Qualification : Any Graduates
Experience : 0 – 1 years
Salary : INR Rs 50,000 – 3,00,000 P.A
Job Description :
Provide first level and second level support contact and convey resolutions to customer issues.
Escalates the ticket to appropriate resolver group/team if unable to resolve.
Properly escalate unresolved queries to the next level of support.
Track, route and redirect problems to correct resources.
Update customer data and produce activity reports.
Walk customers through problem solving process.
Follow up with customers, provide feedback and see problems through to resolution.
Utilize excellent customer service skills and exceed customers expectations.
Ensure proper recording, documentation and closure.
Recommended procedure modifications or improvements.
Preserve and grow your knowledge of help desk procedures, products and services.
Processes inbound calls, inbound emails, and tickets created in the incident management system by other sources.
Thoroughly documents caller issues and all troubleshooting steps completed.
Recruitment Process : Interview
Apply Mode : Walkin
Walkin Date : 6th to 10th Feb 2017
Walkin Time : 03:00 PM to 05:00 PM
Walk-In Venue :
45, Velachery Rd,
Tamil Nadu 600042.