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Name : Mphasis

Job Location : Pune

Designation : Associate/Senior Associate

No Of Positions : Multiple Posts

Qualification : Any Graduates

Experience : 0 – 5 Years

Salary : Rs 50,000 – 1,50,000 P.A

Job Description :

Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices,
VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Apply Mode : Walkin

Walkin Date : 10th to 14th April 2017

Walkin Time : 10:00 AM to 03:00 PM

Walk-In Venue :

Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014


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