Mphasis Walk-In Drive For Technical Support Executive Post In Pune Location
Job Location : Pune
Designation : Technical Support Executive
No Of Positions : Multiple Posts
Qualification : Any Graduates
Experience : 0 – 5 Years
Salary : Rs 1,50,000 P.A
Job Description :
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices,
VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Apply Mode : Walkin
Walkin Date : 24th & 25th April 2017
Walkin Time : 10:00 AM to 02:00 PM
Walk-in Venue :
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune, Maharashtra, India – 411014.