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Name : Accenture

Job Location : Hyderabad

Designation : Associate/Senior Associate

No Of Positions : Multiple

Qualification : Any Graduates

Experience : 1 – 4 Years

Salary : Best In industry

Key Responsibilities / Activities:

Provide technical support & customer service to customers through Calls, Email & Chat request.
Educate the customers on product usage, from the basics to best practices.
Provide product, troubleshooting & workflow guidance and training to new hired / newbies in the support team.
Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
Serve as a point of contact for projects led by escalation management team to improve customer experience.
Work on internal product initiatives like process automation, product improvement and development under client’s direction.
Independently identify, troubleshoot, document, categorize and replicate customer problems.

Skills Requirements:

Graduates in any discipline are eligible.
Minimum 6 months of Experience in technical/customer support environment, Phone Support, Chat Support & Email Support, preferably supporting web-based products
Excellent verbal, Written, and interpersonal communication skills
Ability to troubleshoot and resolve technical problems individually or in a team environment
Ability to absorb complex technical concepts and communicate them to a non-technical audience
Strong collaboration, Organization and the ability to work well in teams are required
Demonstrated creative problem-solving approach and strong analytical skills
Flexible working in 24*7 Shift Environment

Apply Mode : Walkin

Walkin Date : 15th April 2017

Walkin Time : 10:00 AM to 02:00 PM

Walk-In Venue :

Accenture, Mantri Cosmos,
ISB Road, Financial District,
Hyderabad – 500032
Landmark: Opposite ICICI Bank, Near Kapil Towers

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