RedBus WalkIn-Interview For Quality Analyst Post in Bangalore Location
Job Location : Bangalore
Job Role : Quality Analyst
No of Vacancies : Multiple Jobs
Qualification : Any Graduates
Experience : 1 – 3 Years
Salary Details : Best In industry
Work with the Ops/call centre & Training team and take responsibility for offering the customers the highest functional quality services.
Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work flow process.
Calibration within team and with TLs.
Prepare & Monitor reports and analyze trends to provide inputs for increasing productivity and excellence.
Highlight corrective actions by doing data analysis to improve process efficiency.
Ability to do a Root Cause Analysis and action planning.
Work upon the action plans to improve data Quality scores and increasing customer delight levels.
Identifying the training requirements of each Team Member and providing for the same in the appraisal sheets.
Knowledge of analytical tools, Quality concepts like ISO & Six sigma would be an added advantage.
Improving overall quality of service and increasing customer delight levels.
Achieving overall productivity and targets of the team.
Monitoring and maintaining quality of feedback to CCEs.
Initiate and Implement key initiatives for process improvement.
Ability to train on product/process and some basic soft skills.
Should be open for travel.
Apply Mode : Walkin
Walkin Date : 26th April 2017
Walkin Time : 10:00 AM to 01:00 PM
Walk-In Venue :
redBus (Ibibo Group Pvt. Ltd),
B1 Golden Enclave, Floor 1,
Corporate Block, Old Airport Road,