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microland-1Name : Microland

Job Location : Mumbai

Job Role : Service Desk

Qualification : Any Graduate

Experience : 1 – 2 Years

Walk-In Date : 12 Oct – 14 Oct 2016

Walk-In Time : 11:00 AM – 05:00 PM

Job Description:
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner.
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled.
Providing first level support on Desktops, Peripherals, Outlook and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues.
Updating Pending Tickets with timely, precise, accurate updates.
Following-up with end users, if necessary, for closure of pending tickets.

Walk-In Venue :
Microland Limited,
201, Phoenix House, A Wing,
S B Road, Lower Parel, Mumbai.


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