Walk-In Interview For Dell International Services In Hyderabad Location
Name : Dell International Services
Job Location : Hyderabad
Designation : System Associate
No Of Positions : Multiple Jobs
Qualification : Any Graduates
Experience : Freshers/Exp
Salary : Rs 3,50,000/- P.A
Job Description :
Should respond to customer issues via e-mail/chat, online, social media and phone.
Must facilitate customer order fulfillment.
Should advise/educate customers within procedural guidelines to ensure a complete solution.
Should provides direct service advice and guidance to customers.
Should identifies, researches and provides input on unique or recurring customer problems.
Should remains knowledgeable of Dells product line, current industry products and technologies.
Must focus on delivering a positive customer experience according to Dell standards.
Should identify customer needs / requirements and recommend solutions.
Should reviews and distributes pertinent cross-functional information.
Must be responsible for pre-sales and/or post-sales service to customers.
Should be open to work in night shifts.
Should have excellent communication skills.
Must have ability to handle stressful situations.
Should also have ability to deal professionally with irate customers.
Must have good Knowledge of PC Hardware/Software for desktop & portable systems.
Must be able to provide B2B phone calls, analyze and process accounts, document the outcome and analysis as per the requirements, Taking action based on the outcome/analysis as per instructions provided.
Apply Mode : Walkin
Walkin Date : 28th April to 5th May 2017
Walkin Time : 11:00 AM to 02:00 PM
Walk-In Venue :
Dell International Services,
Hitech city, Behind Cyber Gateways,